Frequently Asked Questions

Many insurers do cover physiotherapy and hydrotherapy, especially when carried out by registered professionals. We are members of RAMP, ICH, and IAAT, which are commonly accepted by insurers. Please check your policy or contact your provider for details.

Yes. In line with professional guidelines (RAMP, IAAT, ICH), we require a veterinary referral before your pet’s first appointment. This ensures your animal receives safe, appropriate care and that any underlying medical issues are considered.

This varies depending on your pet’s condition, age, and response to treatment. Some pets benefit from just a few sessions, while others may need ongoing support. We’ll discuss a tailored plan after the initial assessment.

Please bring:

• A copy of your vet referral (if not already sent)
• Your pet’s usual treats
• A towel if attending hydrotherapy

Yes – absolutely! We actively encourage owners to stay during their pet’s physiotherapy or hydrotherapy sessions. Your presence can help your pet feel more relaxed, reassured, and secure. We believe in working as a team – creating a calm, supportive environment and building a partnership between pet, owner, and therapist. You’re always welcome to ask questions and be involved throughout the process.

We help pets with a wide range of conditions, including:

• Arthritis and joint stiffness
• Post-operative recovery (e.g. cruciate surgery)
• Neurological disorders
• Muscle weakness and atrophy
• Sports and working dog injuries
• Obesity-related mobility issues
• Long-term pain management

Yes. Our hydrotherapy sessions are gentle, controlled, and tailored to your dog’s needs. We take extra time with nervous pets to help them feel comfortable, and our facilities are designed for safety and ease of access.

INDIBA is a radiofrequency treatment used to reduce pain, improve circulation, and optimise healing. It’s non-invasive, calming, and suitable for many conditions. It’s also used by elite human and canine athletes alike!

Yes! We treat both dogs and cats. Physiotherapy and hydrotherapy can be very beneficial for cats, especially those recovering from surgery, dealing with arthritis, or showing reduced mobility.

Yes. We can assess your pet’s movement and recommend or fit supportive devices such as:

• Joint braces
• Mobility harnesses
• Dog boots
• Wheelchairs

These can be life-changing for dogs with arthritis, hip dysplasia, or spinal injuries.